FirmStudio
Chow Sang Sang Love Decode Mobile App Design & Development
An app that creates possibly the most unique pendant pieces
Headquartered in Hong Kong and listed in the Hong Kong Stock Exchange, Chow Sang Sang has managed to achieve prominent recognition in both Hong Kong and the Greater China region. Chow Sang Sang has 400 stores in mainland China, Hong Kong, Taiwan and Macau, with a total workforce of over 8,000 employees. With more than 380 self-operated stores in China, Hong Kong, Macau and Taiwan, as well as a world-class online store, Chow Sang Sang continues to bring excellence in design and service to discerning customers around the world.
We have had the privilege to be entrusted with a series of apps, some of which are for internal use and others for use at retail stores as a form of POSM. These apps enable frontline sales advisors to instantly retrieve specialised knowledge on diamonds and jewellery whenever required, and optimise the way information is presented to customers. These apps also enhance workflow by reducing time spent on staff training. We are pleased to have been endowed with the opportunity to create value and improve efficiency of the retail selling process for thousands of frontline staff across Hong Kong, Taiwan and mainland China.
Tapping on the idea of a secret love message, the Love Decode app allows users to record a voice message for their loved ones, and the voiceprint of which will become the shape & form of the personalised pendant. Customers can also opt for choosing any of the pre-recorded messages in different foreign languages if preferred. The app does not only promote the company’s Love Decode series in an engaging way, but also adds a touch of personality by collecting the voiceprint of the customer’s voice which makes the final product exceptionally unique and personal.
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